Hotel standard Check-In / Check-out time 1400 hrs / 1500 hrs and 1200 hrs. respectively.
Maximum waiting time at the airport shall be 60 - 90 minutes from the touchdown of the flight. If the customer is delayed then extra amount will be charged on USD 30Per hour basis
Prices are dynamic and subject to change unless the booking is confirmed or vouchered. Rates include only those items specified in your itinerary.
Refund strictly as per the cancellation policy given.
Package rates are valid for the selected travel dates only and for the room category and other services, specified.
Any changes requested after the booking is vouchered, will be done manually. The cancellation fee and the price difference (if any) will be charged, accordingly
The guests are requested to follow the rules and regulations of the resort / hotel where they are accommodated
Sometimes due to unforeseen situations, A need may arise for us to make slight changes to the tour itinerary; guests are requested to cooperate with us.
In the unlikely event of reserved accommodation not available upon arrival at the destination, we would immediately arrange for an alternate accommodation of the same standards.
There will be pick up and drop off from the hotel for all SIC Tours in Malaysia unless it is mentioned otherwise
Request guests to be punctual for all tours and transfers. Maximum waiting time shall be 05 minutes for SIC and 10 minutes for Private
Interconnecting rooms/Adjacent rooms/Rooms on same floor /rooms near to each other, Smoking /Non-smoking rooms / are strictly subject to availability
For any amendment requests while on tour, please request guests to contact our emergency numbers and the request shall be subject to availability, with/without any supplement charge.
Shorter-stays than the booked stay and early check-out will be regarded as cancellation and hence no refund will be provided.
No amendment (name changes, date changes, hotel change etc) will be done once the booking is guaranteed or confirmed
We do not hold any responsibility for additional cost or adjustment which may arise as a result of events beyond our control, such as technical problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline/train, political disturbances, natural disasters, bad weather or terrorist activity etc. Also, any subsequent increase in the cost, which may arise from the increase of fuel price, govt taxes or accommodation charges shall have to be charged additionally
We shall have no legal liability for any loss, damage, personal injury arising directly or indirectly from any aspect of your Holiday.
Journey undertaken by air, land or sea is governed by the terms and conditions of the service provider.
The guest booking our services is expected to provide a valid identity authenticating the person and you shall not make a reservation in a fictitious name.
Showing around all the places mentioned in our packages depend upon the availability of time and climatic conditions
It is the responsibility of the guest to carry all necessary travel documents such as accommodation voucher / confirmation, passport, other valid identity proof, flight/air tickets etc.
In the unfortunate event of vehicle breakdown, we will provide you with an alternate vehicle. However, the time loss due to the event will not be compensated.
At Religious place like Mosque please wear decent clothing covering all your body & At the time of visiting any Theme park please wear comfortable clothing etc
Rates quoted are based on currency displayed and for specified No. of persons
Rates are subject to change without prior notice, unless the booking is put on Hold or Vouchered
In case of any immigration/Visa complications, the cancellation policy shall be applicable in full
Please note that Departure pick up from the hotel to airport will be done exactly 3 hours before flights scheduled time, make yourself available in the lobby and wait for your pick up.
If the transfer needs to be arrange for a flight between 11:30 pm to 06:00 pm then 50 % surcharge of the total transfer cost will be applicable
Important: please be available in the lobby for a pick up of the tour at least before 10 minutes. Also please inform the reception that you are waiting for tour or transfer pick up
NOTE:
- In the case of SIC pickup point can be in the radius of 5 -10 kilometre and guest Should reach at the “pickup point”” given on their own expenses.
- At the time of confirmation mail, we need mandatory documents (Passport, Pan card & flight ticket) of all guests to process the booking.
- Early check in & late check out is subject to availability, it is chargeable as per hotel policy.
- Before travel you should provide the active mobile no of guest or what’s app number, for hassle free tour experience.
- Depending on each hotel policy, there could be mandatory – refundable – deposit (Cash: THB) in the hotel at the time of check in. Deposit will differ from hotel to hotel and guest should deposit the same directly at the reception at the time of check in and hotel will refund the same at the time of check out.
- Our representative will be there in the airport at arrival hall with the placard of concern person name.
- At the time of any pick up or any sightseeing, guest have to follow the timing. Otherwise, it could be no show.
- Guest has to obey the rules & regulations of Thailand GOVT, any kind of disobedience they could be punish as per Thai rules. “MILES2FLY” will not take any responsibility.
- Smoking is not allowed in the public area.
- At the time of any Island tour or water activity suggest not to carry the original documents. Guest should carry soft copies of Passport, visa & all-important documents).
- At the time of Island trip (National Park fees is mandatory) guest should pay the fees directly on the spot.
- The above cost does not include any kind of surcharge if applicable during the given travel period.
- Quotation might change due to currencies ROE fluctuation during confirmation & booking process.
- In the case boat trips guest has to follow the boat company policy, like Pregnant lady, people with peacemaker & other serious issues.
- The change in dates will attract re-quote.
Insurance is not covered in the package so please cover yourself with an insurance at your own cost before travelling on a package tour
Miles2Fly.com reserves the right to change/modify or terminate the offer any time at its own discretion and without any prior notice.
