Hotel standard Check-In / Check-out time 1400 hrs / 1500 hrs and 1200 hrs. respectively.
Maximum waiting time at the airport shall be 60 - 90 minutes from the touchdown of the flight. If the customer is delayed then extra amount will be charged on USD 30Per hour basis
Prices are dynamic and subject to change unless the booking is confirmed or vouchered. Rates include only those items specified in your itinerary.
Refund strictly as per the cancellation policy given.
Package rates are valid for the selected travel dates only and for the room category and other services, specified.
Any changes requested after the booking is vouchered, will be done manually. The cancellation fee and the price difference (if any) will be charged, accordingly
The guests are requested to follow the rules and regulations of the resort / hotel where they are accommodated
Sometimes due to unforeseen situations, A need may arise for us to make slight changes to the tour itinerary; guests are requested to cooperate with us.
In the unlikely event of reserved accommodation not available upon arrival at the destination, we would immediately arrange for an alternate accommodation of the same standards.
There will be pick up and drop off from the hotel for all SIC Tours in Malaysia unless it is mentioned otherwise
Request guests to be punctual for all tours and transfers. Maximum waiting time shall be 05 minutes for SIC and 10 minutes for Private
Interconnecting rooms/Adjacent rooms/Rooms on same floor /rooms near to each other, Smoking /Non-smoking rooms / are strictly subject to availability
For any amendment requests while on tour, please request guests to contact our emergency numbers and the request shall be subject to availability, with/without any supplement charge.
Shorter-stays than the booked stay and early check-out will be regarded as cancellation and hence no refund will be provided.
No amendment (name changes, date changes, hotel change etc) will be done once the booking is guaranteed or confirmed
We do not hold any responsibility for additional cost or adjustment which may arise as a result of events beyond our control, such as technical problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline/train, political disturbances, natural disasters, bad weather or terrorist activity etc. Also, any subsequent increase in the cost, which may arise from the increase of fuel price, govt taxes or accommodation charges shall have to be charged additionally
We shall have no legal liability for any loss, damage, personal injury arising directly or indirectly from any aspect of your Holiday.
Journey undertaken by air, land or sea is governed by the terms and conditions of the service provider.
The guest booking our services is expected to provide a valid identity authenticating the person and you shall not make a reservation in a fictitious name.
Showing around all the places mentioned in our packages depend upon the availability of time and climatic conditions
It is the responsibility of the guest to carry all necessary travel documents such as accommodation voucher / confirmation, passport, other valid identity proof, flight/air tickets etc.
In the unfortunate event of vehicle breakdown, we will provide you with an alternate vehicle. However, the time loss due to the event will not be compensated.
At Religious place like Mosque please wear decent clothing covering all your body & At the time of visiting any Theme park please wear comfortable clothing etc
Rates quoted are based on currency displayed and for specified No. of persons
Rates are subject to change without prior notice, unless the booking is put on Hold or Vouchered
In case of any immigration/Visa complications, the cancellation policy shall be applicable in full
Please note that Departure pick up from the hotel to airport will be done exactly 3 hours before flights scheduled time, make yourself available in the lobby and wait for your pick up.
If the transfer needs to be arrange for a flight between 11:30 pm to 06:00 pm then 50 % surcharge of the total transfer cost will be applicable
Important: please be available in the lobby for a pick up of the tour at least before 10 minutes. Also please inform the reception that you are waiting for tour or transfer pick up.
Note:
A Tourism Tax of RM 10.00 per room per night will be levied for all foreign tourists staying at hotel across Malaysia, as per the Malaysia Tourism Tax Act 2017. The tourism tax amount is not included in room rate and it will be collected from guests direct at check-in.
LANGKAWI-With reference to Trade By-Laws under the Local Government of (Langkawi), hotel guests are committed to Tourism Fees of RM 3.00- RM 5.00 nett PRPN for stays as determined & imposed by the Municipal Council of Langkawi, which is not included in the reservation and will be collected by the hotel upon check-in.
PENANG - The Municipal Council of Penang Island will be imposing a RM 2.00 nett - 3.00 Nett per room per night fee payable directly to the hotel upon check in
2300Hrs to 0600Hrs mid night surcharges would be applicable
Sunway Lagoon is closed on every Tuesday
Petronas Tower is closed on every Monday
Skyworld Genting is closed on every Tuesday
Guest need to register on https://imigresen-online.imi.gov.my/mdac/register 3 days prior to their arrival to Malaysia.
Important Note: Please note that we will require PAN Card + Passport (First & Last page) of all the travellers for all the bookings at the time of confirmation.
Insurance is not covered in the package so please cover yourself with an insurance at your own cost before travelling on a package tour
Miles2Fly.com reserves the right to change/modify or terminate the offer any time at its own discretion and without any prior notice.
